REPORT

State of Citizen Experience in the Public Sector in an AI-Driven World

  • Visibility for government agencies in AI search.

    Ensure that citizens’ questions get answered correctly, effectively, and simply in AI search. Make your website content easily discoverable.

  • Watch Adobe Government Forum takeaways on demand.

    Missed Adobe Government Forum 2026? Watch the sessions for insights on AI governance, digital modernization, and citizen‑first experiences.

  • Recruit digital natives. Build readiness faster.

    See how agencies use experience platforms to accelerate training, improve engagement, and strengthen mission readiness.

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