Adobe 2025 State of Customer Experience — Retail

REPORT

State of Customer Experience in Retail in an AI-Driven World

  • AI-powered product discovery for Adobe Commerce.

    Use AI-powered search that understands shopper intent, drives conversions, and turns dead-end queries into discovery.

  • Best Buy redesigns marketing for AI-driven discovery.

    Best Buy evolves content and workflows to succeed in AI-driven discovery with Adobe.

  • Macy’s reimagines the retail experience with AI.

    Discover how Macy’s is reinventing the customer experience for retail with Adobe AI technology.

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