State of Customer Experience in Retail in an AI-Driven World

The State of AI Readiness in Retail.

Explore insights on why 56% of retailers struggle to scale AI initiatives, and a five-step action plan on how to overcome current hurdles.

Best Buy on the new rules marketers must play by.

Best Buy's Milena Krasteva explains why influencing AI systems is now the playbook — and why it’s as important as influencing customers.

Back-to-school shopping trends 2026.

How clear backpacks and bento boxes became 2026’s must-haves, with search interest for clear packs up 140% since 2023.