With online sales up 14% to $459 billion in the US, and up 23% to over $2 trillion globally, digital commerce is showing no signs of slowing. In this highly-competitive retail market, merchants want to balance meeting customer demands with cost. At first, a SaaS eCommerce platform might look like a cost-effective option, but there are hidden costs you need to consider.
A SaaS (Software as a Service) platform for commerce is hosted software (no download) that merchants can use for web stores, usually by subscription, that is controlled by the software company that sells it.
In this guide we’ll review the 3 questions you need to ask when choosing an eCommerce platform for your online store:
- Can I customize it?
- Can I get help?
- Can I grow?
These questions will help you choose the best Saas eCommerce platform to suit the needs of your growing eCommerce business.