Techcombank redefines personalized banking in Vietnam.
Digital transformation at Techcombank
- 4x expansion of customer base
- Deliver omnichannel digital first experience
- Democratize personalized banking
Techcombank uses these solutions:
“It has been extremely satisfying being part of this transformation... seeing our customer base, going from 2 million to 8 million. It goes back to our original vision of change banking, change lives. The love that we are seeing from our customers is just incredible, and extremely energizing.”
Pranav Seth
Chief Digital Officer, Techcombank
As one of the fastest growing economies in the world, Vietnam is undergoing an exciting digital transformation and at the forefront is Techcombank. With a young and digital-savvy population, Techcombank understands that customers expect a deeply personalized banking experience. To compete in this burgeoning new market, the bank needed the right technology to deliver omni-channel, digital-first experiences at scale. With products like Adobe Experience Manager, Adobe Real-Time CDP, and Adobe Journey Optimizer, Techcombank can now send communications through multiple channels with a click of a button, collect customer insights faster, and deliver exactly what the customers need at the right time. And the future is bright. Excited by Generative AI and Adobe Firefly, Techcombank sees Adobe as an integral part of the customer journey and future success.
More customer success
Content as a Service v2 - Tuesday, May 14, 2024 at 15:55 (no-lazy)
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