Fast, more secure signatures anywhere in the world
Lufthansa AirPlus started its Adobe Sign implementation with a pilot around internal documents that require a signature, such as checklists and user applications. Through Adobe Sign, an Adobe Document Cloud solution, teams eliminated the need to print, sign, and scan documents. “We save about 15 minutes per internal document,” says Schöbel. “When you consider that we process more than 600 documents annually, that adds up to a lot of time saved with Adobe Sign. Colleagues responded very positively to the pilot, saying that it was fast, convenient, and helped improve productivity.”
After proving success in the pilot, Lufthansa AirPlus rolled out Adobe Sign to human resources to streamline HR processes. The HR team currently uses Adobe Sign for internal documents such as employer confirmations, parental leave, and changes to working conditions. Many of these documents require multiple signatures—the employee, the manager, and an HR administrator—creating complex workflows.
With Adobe Sign, people can sign documents from any device anywhere in the world. The signing process is very simple for employees; they simply click on a link in their email to view the document, and they can sign and return it with just a few clicks. Bypassing the internal mail system with an easy-to-use digital solution streamlines workflows and saves processing time for the HR team while reducing consumables such as paper, ink, and printer maintenance. Previously, it could take up to six weeks to get a document returned. The Adobe Sign solution is so straightforward and easy to use that documents are returned in as little as 15 minutes.
One of the biggest changes for the HR team is tracking. Before, documents could sit in a busy inbox or be left on a desk while an essential signatory was on vacation, resulting in long turnaround times. “With the tracking feature in Adobe Sign, we always know where the document is,” says Benjamin Philipps, HR Administrator, Human Resources at Lufthansa AirPlus. “If there are any delays, we can quickly send a reminder and keep to our deadlines. It saves us a lot of stress and gives us more time to work with employees and improve processes.”
The tracking feature also helps with another critical requirement of the financial services industry: compliance. Adobe Sign keeps a clear record of who received, viewed, and signed the document, and when these steps happened. By improving audit trails, Lufthansa AirPlus better demonstrates compliance with regulations without increasing effort.