Digital transformation needs arrived early for travel and hospitality businesses.

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Digital transformation was the theme to 2020, where pandemic conditions forced many businesses in travel and hospitality to find new ways to attract and serve their patrons. In our report, 2021 Digital Trends: Travel & Hospitality in Focus, we use our annual Digital Trends survey data to shed light on how these businesses are trying to become digital-first and offer more personalized customer experiences.

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