Adobe 2025 State of Customer Experience — Retail

REPORT

State of Customer Experience in Retail in an AI-Driven World

  • Decoding the data shaping 2026 holiday strategy.

    Explore new research on 2026 holiday shopper behavior and how leading brands are adapting creative and media strategy.

  • Holiday shopping trends in 2026.

    Explore Adobe’s Holiday Shopping Report for insights on spending, AI-driven traffic, best-selling products, and changing consumer demand.

  • AI trends in retail and consumer goods.

    Understand the actions retail and consumer goods brands must take to turn AI investment into personalized, consistent, end-to-end shopping experiences.

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