Delivering a best-in-class technical support experience.
Adobe Support plans go above and beyond reactive problem-solving to bring you a new kind of personalised experience that will keep your business steps ahead of any issue.
Speed, value and performance with Adobe Support plans.
Two levels of engagement—Expert & Ultimate—ensure that every customer receives the right level of support, expertise and guidance needed.
Deep technical expertise for rapid issue resolution.
Get quick, seamless resolution to technical challenges with the help of swarm teams that have unmatched expertise and diverse experience.
Proactive insights and early action.
Make informed decisions and improve business-critical performance through actionable insights and expert guidance.
Personalised support experience.
Achieve higher operational efficiency through continuous personalised service from dedicated Technical Account Managers.
- Standard outage management
- Pooled escalation management
- Prioritised outage management
- Designated expert escalation management
- Roadmap reviews, service delivery planning
- Maintenance & monitoring
- Upgrade & migration reviews
- Release preparation & review
- Knowledge transfer
- Event monitoring (limited)
- Implementation launch advisory
“The proactive guidance and trusted support of the Technical Account Manager and wider Adobe support team gives us confidence that BT Sport’s digital experience will continue going from strength to strength.”
Digital Product Owner, BT Sport