With the Expert Support Plan, you can access 24X7 expert care for technical troubleshooting and guidance on your critical business issues. Or you can find quick resolutions by tapping into our self-guided resources, exclusive best practices, and an online community of Adobe experts & peers.
With the Ultimate Support plan, you will experience high-touch support with personalized, proactive expert care and guidance. Your Adobe applications will be securely and efficiently monitored by a team of dedicated experts—who are familiar with your environment and focused on your business objectives and solution health.
Online, phone, Experience League, forums, self-help videos
Personalized online, prioritized phone, Experience League, personalized Ultimate forums
Pooled team of experts
Dedicated Technical Account Manager, Named Incident Manager, designated experts
“The proactive guidance and trusted support of the Technical Account Manager and wider Adobe support team gives us confidence that BT Sport’s digital experience will continue going from strength to strength.”