Planning an international move involves much more than booking air fare. Grace Group helps customers through the rigorous process of completing customs forms for household goods.
Customers previously sorted through large, hard copy packets of forms and entered their information by hand. If they missed any part of a form or their handwriting was considered “illegible,” the government would send it back for a re-do and re-submit.
Now, Grace Group can streamline and accelerate this process, even when a wet signature is required on the final form. Taking advantage of the “wet signature” feature on Acrobat Sign, Wilson set the signature type for electronic customs forms to “written” to trigger a specific workflow in Acrobat Sign.
Customers start by filling in a simple Microsoft form with basic information, such as their name, passport number and email address. This triggers an Acrobat Sign email invitation through Power Automate that directs them to fill in a customs form that has been pre-populated with their name and passport number.
Customers can complete the rest of the document digitally, with required fields to make sure they fill in everything correctly and completely. Upon completion of the form, they are instructed to print and sign the document. A second email is sent to the customer with a link where they can securely upload and submit the form.
Tracking capabilities through Acrobat Sign and robust automation in Power Automate allow Grace Group to send additional follow-ups to customers who haven’t returned their signed forms.
“Using Adobe Acrobat Sign, we’ve created a faster, more frictionless experience for customers completing customs forms,” says Wilson. “After adopting the ‘wet signature’ feature of Acrobat Sign, we haven’t seen a single customs form refused, making the process much easier and more convenient for customers.”