“Instead of taking a day to send out a policy change form on paper and then waiting a week or longer to get it back, now 70% of returned forms are received within 24 hours. For Unum, our customers come first, so we wanted to provide an easier way to complete these forms.”
Kristina Welke, assistant vice president for shared services for Unum
Life and disability insurer Unum wanted to accelerate collaboration with their customers. They adopted an electronic signature solution with great results in speed, electronic tracking and—most importantly—customer service.