Manufacturers are building big ROI through great customer experiences.
Healthcare firms deliver amazing experiences so their patients—and ROI—can thrive.
Personalising customer relationships is reshaping the way top manufacturers do business. And get ahead.
We commissioned Forrester Consulting to evaluate the role of customer experience (CX) for businesses. We found that healthcare leaders rely on customer experience-enabled tools to let their customers and patients manage and track their wellness ecosystems.
A customer experience mindset gives healthcare providers a healthy edge.
80% of healthcare firms prescribe CX.
In 2018, top healthcare businesses focused on providing customers with superior experiences, from acquisition to loyalty — all while seeing higher ROI.
Digital business is on the rise for 79% of healthcare firms.
Healthcare leaders know that building better mobile experiences and products with CX is a necessity for bumping up their ROI in the next 12 months.
A healthy revenue growth is 1.6x more likely for CX-focused firms.
Healthcare leaders get exceptional ROI and rave reviews from customers and patients through creating high-quality digital content.
Stock price increases are 1.5x more likely with CX.
Experience-loving healthcare firms can expect to see a rise in stock prices and are 1.7x more likely to extend customer lifetime value — all while improving ROI.
Read the full study to see how patient-focused services improve ROI.
Our commissioned study, conducted by Forrester Consulting, found that healthcare businesses experience increased ROI when they prioritise their patient-centred services. Read The Business Impact of Investing in Experience: A Spotlight on Healthcare to learn more.