A brand new B2B store in weeks
“Time was our greatest challenge but also our number one motivator,” says Butters. Together with their solution partner Tata Consultancy Services Ltd (TCS), they planned to launch a first MVP in just 12 weeks. “From a technology or customization perspective, our first big challenge was building our site to support a true marketplace of individual storefronts for our sellers, like Etsy, for example,” she says. There was already a robust marketplace of extensions that Honeywell customized quickly to suit their needs. It saved them a fortune compared to building their own.
One of their largest storefronts, Honeywell Aerospace Trading, runs on SAP’s ERP system. They quickly built APIs that connect Adobe Commerce to SAP, so orders and inventory are automatically synchronized. Additional APIs interface to their Blockchain platform, built on Hyperledger Fabric. This allows various events to be captured and written to the ledger via APIs. For example, when a storefront lists a part for sale, it adds information to a part. Or if a repair center serviced or repaired a part, or if the part was sold — all of these “events” are written from Adobe Commerce to the Blockchain, creating a single source of truth. Thanks to Blockchain technology, potential buyers can view the entire lifecycle of everything they buy, from the number of hours in service, to repairs made, and the names of operators who have used the individual part.
Honeywell leaned on a number of third-party extensions from the Adobe Commerce ecosystem to fully customize their user experience. Webkul’s Marketplace includes B2B features that enable users to interact with the store as both a potential buyer and seller, just like the listing site Mercari.com. This extension enabled the customized storefront infrastructure that is essential to the marketplace. They also selected the Rokan Outstock theme to define the layout and add UI features, while Fastly CDN enables caching to improve overall site performance.
Honeywell allows customers to check out with the older, antiquated ways still preferred by the industry, like purchase orders. Naturally, they offer modern payment types too, such as credit cards, but Adobe Commerce gives Honeywell the ability to accept all types of payment. (Purchase orders are why the aerospace industry is one of the few not to migrate to Amazon.)
Finally, Honeywell developed a service called Trust Trace to provide part pedigree data on serialized components. It’s similar to how CarFax delivers information about a used car. Now, when a customer is searching for parts on GoDirect Trade, Trust Trace improves user confidence, and increases the chance of a purchase. Users can see reviews and ratings of third-party sellers, and buyers and sellers can contact one another directly, streamlining the process to ensure both parties are satisfied with the exchange.
Previously, buyers looking for aviation parts such as avionics and auxiliary power units needed to call numerous companies, wait days, or even wait weeks to price a part. They might risk buying from a company that did not have the inventory in stock. With every part on GoDirect Trade immediately available for sale and shipping, there’s no need to wait days or even weeks for the seller to confirm availability. And as with similar websites in other industries, online reviews of both buyers and sellers are encouraged.