Creating Exceptional Experiences in Healthcare
Thomas Swanson — Adobe | Spencer Cross, William Krause — Change Healthcare
This year, we dive deeper to look at creating the exceptional experiences that your customers demand and how to stand out and personalize in a crowded, highly regulated industry. Today’s healthcare organizations must connect legacy systems and work in diverse online and offline channels, all while connecting emotionally with customers through real-time personalization at scale.
Join us as we discuss the following:
- The latest trends from the 2020 Adobe Healthcare Survey.
- Insights from leading healthcare organizations on their experiences, challenges, and successes in personalization.
- The role of Adobe Experience Platform in creating exceptional experiences in healthcare.