Scaling Personalized Member Experiences with Agentic AI

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Customer Engagement


Interbank Accelerates Content with AI in Adobe Journey Optimizer

00:12:55

Interbank Accelerates Content with AI in Adobe Journey Optimizer

Interbank’s Mar-Tech team shares how they are advancing the company’s omnichannel strategy by applying AI-generated content in Adobe Journey Optimizer

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Deliver Connected Experiences with Adobe Experience Platform

00:10:24

Deliver Connected Experiences with Adobe Experience Platform

How Adobe Experience Platform standardize data, enforce governance, and make profiles and insights actionable across every touchpoint.

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How US Bank Optimizes Customer Engagement with AI Decisioning

00:34:30

How US Bank Optimizes Customer Engagement with AI Decisioning

Discover how US Bank leverages Adobe Journey Optimizer’s AI decisioning to transform customer engagement and deliver measurable impact

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Costa Cruises: Reinventing the Guest Journey with Adobe + Accenture

00:38:58

Costa Cruises: Reinventing the Guest Journey with Adobe + Accenture

How do you truly put the guest at the center of every decision, moving from communication to true connection?

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Experience Rewired: How AI Is Closing the Gap for Customers and Fans

00:38:08

Experience Rewired: How AI Is Closing the Gap for Customers and Fans

For the first time, the tools exist to align what people expect with what they actually experience. Across sports and business, AI is moving from a layer on top to the system tha…

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From Silos to Synergy with a Connected Intelligent Engagement Ecosystem

00:54:32

From Silos to Synergy with a Connected Intelligent Engagement Ecosystem

Discover how AI-powered, connected tech drives real-time, personalized customer experiences and maximizes ROI for modern marketers.

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Proactive Run & Operate: How Teams Prevent Failures in Experience Platform

00:39:29

Proactive Run & Operate: How Teams Prevent Failures in Experience Platform

This session enables you to anticipate issues before they arise, maintain stability at scale, and continuously improve how your Experience Platform runs.

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AI‑Powered Marketing with Adobe Experience Cloud for Regulated Industries

00:56:08

AI‑Powered Marketing with Adobe Experience Cloud for Regulated Industries

Discover how insurers modernize marketing with data, automation, and AI to deliver personalized, compliant customer journeys.

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SHRM’s Journey to Connected, Mission-Driven Experiences

00:59:15

SHRM’s Journey to Connected, Mission-Driven Experiences

Learn how to modernize your digital ecosystem with connected content, commerce, and data to drive engagement and prepare for AI-enabled personalization.

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Building an Enterprise DAM and Architecture for a Multi-Brand Ecosystem

00:29:08

Building an Enterprise DAM and Architecture for a Multi-Brand Ecosystem

Discover AEM Assets DAM workflows, integrations, and multi-site component reuse that power a homebuyer search experience with admin and retailer portals.

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Personalization Under Pressure: Lessons from High-Stakes Journeys

00:54:57

Personalization Under Pressure: Lessons from High-Stakes Journeys

Discover how high-stakes brands scale personalized customer journeys with trust, privacy, and data orchestration across channels.

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Ensuring Trust Across Financial Experiences in the AI World

00:30:38

Ensuring Trust Across Financial Experiences in the AI World

Learn how financial institutions build digital trust in the AI era with real-world strategies to detect UX issues, reduce risk, and boost customer confidence.

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MLB’s Path to “Sunny and 75”: Scaling Weather Based Fan Journeys

00:38:15

MLB’s Path to “Sunny and 75”: Scaling Weather Based Fan Journeys

Learn how to uses Adobe Journey Optimizer to deliver real-time, personalized fan journeys.

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Scaling Personalized Experiences in a Complex Energy Market

00:32:05

Scaling Personalized Experiences in a Complex Energy Market

Delivering relevant, timely customer experiences at scale is critical as the energy market grows more competitive. Vattenfall, one of Europe’s largest energy providers, is transf…

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Bringing It All Together to Modernize Financial Services at Scale

00:47:34

Bringing It All Together to Modernize Financial Services at Scale

Discover how financial services leaders align people and processes to drive successful digital transformation and overcome organizational silos.

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Enter the Era of Agentic Customer Journeys

00:49:13

Enter the Era of Agentic Customer Journeys

Adobe Journey Optimizer is evolving with AI agents and GenAI capabilities that transform how marketers ideate, plan, create, and optimize experiences at scale

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Globalization: No Home Field Advantage – Building Customers and Fanbases from Scratch

00:46:57

Globalization: No Home Field Advantage – Building Customers and Fanbases from Scratch

Global reach is easy. Cultural trust isn’t. As markets become saturated, the next decade of growth for every major brand runs through expansion to new cities and countries — a tr…

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Indie to Blockbuster: Customer Experience Use Cases That Ship Value Faster

00:47:28

Indie to Blockbuster: Customer Experience Use Cases That Ship Value Faster

Discover a proven Who/What/Where/Why/How framework to turn customer experiences ambitions into measurable outcomes with real-world examples and templates.

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The Future of Experimentation: How Agentic AI is Fueling Smarter Growth

00:43:12

The Future of Experimentation: How Agentic AI is Fueling Smarter Growth

Learn how AI-driven insights, adaptive learning, and generative test ideas accelerate experimentation to optimize experiences and drive growth

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The Evolution of Digital Experiences in Telecom

00:49:00

The Evolution of Digital Experiences in Telecom

Insights from Adobe's telecom research on AI adoption, consumer priorities, and how leaders deliver connected experiences that grow customer lifetime value.

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Athletes as a Brand: Bigger Than The Jersey – How Athletes are Getting Creative to Build Their Personal Brand

00:38:49

Athletes as a Brand: Bigger Than The Jersey – How Athletes are Getting Creative to Build Their Personal Brand

The world’s best athletes are building a brand that no longer starts and ends on the field. Instead, they’re tapping into creativity, using storytelling, culture, and self-expres…

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AZEK’s Adobe-Powered Evolution to Build the Future of Digital Experience

00:13:33

AZEK’s Adobe-Powered Evolution to Build the Future of Digital Experience

Discover how to transform fragmented marketing tech into orchestrated customer experiences using Adobe Experience Cloud with real implementation insights.

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The Future of Fan Engagement: NFL, PGA Tour, 49ers and Fox on Trusted AI

00:51:27

The Future of Fan Engagement: NFL, PGA Tour, 49ers and Fox on Trusted AI

Discover how AI-driven fan engagement and trusted data personalization drive loyalty, revenue growth, and scalable digital experiences across sports and media.

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Skill Exchange Spotlight: Turning Data into Impactful Journeys

00:24:37

Skill Exchange Spotlight: Turning Data into Impactful Journeys

Scale personalization with federated data in AEP, reduce ingestion overhead, and build smarter journeys using Experience Cloud segmentation.

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Sneak Peek: Journey Optimizer Roadmap and Future

00:54:39

Sneak Peek: Journey Optimizer Roadmap and Future

Get an exclusive look at what’s next for Adobe Journey Optimizer. Learn about AI workflows, product releases, compelling use cases, and preview the roadmap.

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Tips and Tricks to Become a Pro at Journey Optimizer

00:46:45

Tips and Tricks to Become a Pro at Journey Optimizer

Go beyond the basics with Adobe Journey Optimizer in this expert-led session designed to uncover powerful capabilities that drive real business impact

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From Tools to Teammates: The Agentic Future of Customer Engagement

01:05:43

From Tools to Teammates: The Agentic Future of Customer Engagement

Great marketing teams don't just need better tools. They need more hands on deck. In this Strategy keynote, discover how Adobe is redefining customer engagement for the agentic e…

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How Fanatics Leveled Up Its Email Game with Adobe Journey Optimizer

00:35:46

How Fanatics Leveled Up Its Email Game with Adobe Journey Optimizer

Fanatics and Adobe explore the crawl-walk-sprint evolution that transformed Fanatics’ email program with Adobe Journey Optimizer

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Tips & Tricks to Accelerate Adobe Campaign v8 Adoption

01:03:59

Tips & Tricks to Accelerate Adobe Campaign v8 Adoption

Practical insights, best practices, and a clearer understanding of how to accelerate adoption with Adobe Campaign V8

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From Personalization to Connected Fandom: Bridging Physical and Digital with AI

00:41:11

From Personalization to Connected Fandom: Bridging Physical and Digital with AI

Transform fan engagement with AI. Personalize fan experiences at scale, build robust data foundations, and drive impact across continuous journeys.

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Future-Proofing Customer Engagement Through Messaging

01:01:04

Future-Proofing Customer Engagement Through Messaging

The way companies leverage mobile messaging has evolved from basic alerts into being a critical pillar of modern customer engagement. Driven by expectations for immediacy, person…

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Powering the Play: How Dick’s Sporting Goods Wins with Athlete-Centric Innovation

00:37:38

Powering the Play: How Dick’s Sporting Goods Wins with Athlete-Centric Innovation

Discover how Dick's Sporting Goods and Globant builds synergy between technology and strategy to enhance the athlete experience.

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Evolving Omnichannel Marketing at Telefónica Germany with Unified Data

00:41:51

Evolving Omnichannel Marketing at Telefónica Germany with Unified Data

See how Telefónica Germany unified customer data to transform omnichannel engagement, reduce cart abandonment, and deliver measurable business outcomes.

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Converting Fan Loyalty: Beyond the Bandwagon – Loyalty that Outlasts the Big Moment

00:50:00

Converting Fan Loyalty: Beyond the Bandwagon – Loyalty that Outlasts the Big Moment

Fan loyalty used to be built over generations – today it’s earned in real time with new and younger audiences, setting the standard with more choices, more access, and fewer ties…

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Be Seen by Everyone: Why Accessibility Powers SEO, AEO, and Growth

00:38:25

Be Seen by Everyone: Why Accessibility Powers SEO, AEO, and Growth

Discover how accessibility and governance improve SEO, AI search visibility, compliance, and conversions without increasing headcount.

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Scaling Personalized Member Experiences with Agentic AI

00:09:04

Scaling Personalized Member Experiences with Agentic AI

Discover how Colonial First State is enhancing member engagement by combining unified, real‑time data with agentic AI to launch always-on member journeys

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How Workday Drives Modern ABM with Adobe and Bombora

00:15:33

How Workday Drives Modern ABM with Adobe and Bombora

Learn how Workday powers modern ABM using Adobe B2B Real-Time CDP and Bombora—activating real-time account segments across the open web, CTV, and social.

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Building NFL Engagement with Optimization Best Practices in Adobe Target

00:32:57

Building NFL Engagement with Optimization Best Practices in Adobe Target

The Green Bay Packers take a fan engagement approach to refine their optimization program using Adobe Target

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Powering Unified Experiences at Scale — The Adobe Customer Zero Blueprint

00:45:20

Powering Unified Experiences at Scale — The Adobe Customer Zero Blueprint

Adobe unifies data, content, journeys, insights and experiments with integrated applications, enabling customer-centric engagement and omni-channel activation

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Scaling Personalized Member Experiences with Agentic AI - OS532

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Speakers

  • Miguel Alvarez

    Miguel Alvarez

    Director, Marketing Technology, Colonial First State

  • Michelle Pang

    Michelle Pang

    Sr. Product Owner, Customer Engagement & Personalization, Colonial First State

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About the Session

Discover how Colonial First State (CFS) is enhancing member engagement by combining unified, real‑time data with agentic AI. CFS shares how they’ve simplified campaign delivery, reduced manual work, and made it easier to launch always‑on member journeys. Using Adobe Experience Platform and Adobe Journey Optimizer, CFS moves faster, personalizes with confidence, and delivers communications that are both timely and compliant at scale.

Key takeaways:

  • How Colonial First State shortened campaign delivery timelines and expanded its always‑on lifecycle programs
  • How a unified view of member data enables more timely, relevant, and personalized experiences
  • How intelligent workflows augmented by agentic AI help deliver end-to-end campaigns at pace

Industry : Financial Services

Technical Level: General Audience

Track: Customer Engagement, Orchestrating Experiences with AI Agents

Content Category: Case/Use Study

Audience : Campaign Marketer, Digital Marketer, Channel Marketer, Marketer, Product Manager, Operations Marketer , Martech Professional, AI Strategy/Technology

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