Senior Vice President and Chief Digital Officer, Panera Bread
About the session
In a world of on-demand services, travel and dining experiences are no exception. Quick service and fast casual restaurants are in the midst of a massive change that requires a digital as well as an operational pivot to align and deliver on these new expectations. On the digital maturity continuum, the most advanced are not only gaining new revenue sources but also loyalty through personalization and the strength of their brand promise.
Join us as we present:
Digital travel and dining trends for 2021
The building blocks for Personalization 2.0
How Panera Bread transformed its customer journey to achieve personalization for all