Travel & Hospitality Curated Journey

Travel & Dining: Personalization Through Digital Convenience - S755

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  • Julie Hoffmann

    Julie Hoffmann

    Global Head of Industry Strategy – Travel, Hospitality & Dining, Adobe

  • George Hanson

    George Hanson

    Senior Vice President and Chief Digital Officer, Panera Bread

About the session

In a world of on-demand services, travel and dining experiences are no exception. Quick service and fast casual restaurants are in the midst of a massive change that requires a digital as well as an operational pivot to align and deliver on these new expectations. On the digital maturity continuum, the most advanced are not only gaining new revenue sources but also loyalty through personalization and the strength of their brand promise.

Join us as we present:

  • Digital travel and dining trends for 2021
  • The building blocks for Personalization 2.0
  • How Panera Bread transformed its customer journey to achieve personalization for all

Track: Analytics, Insights, and Activation, Personalization, Adobe Experience Platform, Campaign Management

Industry Focus: Travel & Hospitality

Technical Level: General Audience

Presentation Style: Case/Use Study, Thought Leadership

Session Type: Session

Audience Type: IT Executive, Marketing Executive, Operations/COO

Business Type: B2C

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.

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