Travel & Hospitality Curated Journey
Travel & Dining: Personalization Through Digital Convenience - S755
Closed captions in English, French, and German can be accessed in the video player.
Speakers
-
Global Head of Industry Strategy – Travel, Hospitality & Dining, Adobe
-
Senior Vice President and Chief Digital Officer, Panera Bread
Session Materials
About the session
In a world of on-demand services, travel and dining experiences are no exception. Quick service and fast casual restaurants are in the midst of a massive change that requires a digital as well as an operational pivot to align and deliver on these new expectations. On the digital maturity continuum, the most advanced are not only gaining new revenue sources but also loyalty through personalization and the strength of their brand promise.
Join us as we present:
- Digital travel and dining trends for 2021
- The building blocks for Personalization 2.0
- How Panera Bread transformed its customer journey to achieve personalization for all
Track: Analytics, Insights, and Activation, Personalization, Adobe Experience Platform, Campaign Management
Industry Focus: Travel & Hospitality
Technical Level: General Audience
Presentation Style: Case/Use Study, Thought Leadership
Session Type: Session
Audience Type: IT Executive, Marketing Executive, Operations/COO
Business Type: B2C
This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.
Tools & resources
Customer Success Presented by Epsilon
How GM Financial transformed its customer experience
By viewing this video, I agree the Adobe family of companies may share my contact information with Epsilon for marketing purposes. For details see the privacy policy on Epsilon’s sponsor page.