Honeywell Transforming Digital CX at Scale - S720

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  • Ronak Naik

    IT Director, Digital Marketing and Portals, Honeywell International

  • Steve Glass

    Sr. Director, E2E Digital CX Transformation, Honeywell

  • Baskaran Natarajan

    Global Head - DXP Business, TCS Interactive, Tata Consultancy Services

  • Sourabh Jain

    CX Relationship Manager, Tata Consultancy Services


Acquiring and engaging customers requires unrelenting customer focus, cultural shifts, a rock-solid governance structure, and a platform that is flexible enough to accommodate Honeywell's diverse businesses. Hear how Honeywell leveraged Adobe to do just that.

Learn how Honeywell:

  • Unified and modernized hundreds of websites to deliver digital CX
  • Created a highly personalized and connected customer journey
  • Delivered agility and speed empowering Marketing, Sales, and Service

Public Track: Commerce Made Personal, Analytics for Customer Journeys, B2B Marketing, Personalized Omnichannel Engagement, Powering your Digital Business with Adobe Experience Cloud

Type: Session

Technical Level: General Audience

Presentation Style: Case/Use Study, Value Realization

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