Breakouts

Creating Exceptional Experiences in Healthcare

Thomas Swanson — Adobe | Spencer Cross, William Krause — Change Healthcare

This year, we dive deeper to look at creating the exceptional experiences that your customers demand and how to stand out and personalize in a crowded, highly regulated industry. Today’s healthcare organizations must connect legacy systems and work in diverse online and offline channels, all while connecting emotionally with customers through real-time personalization at scale.

Join us as we discuss the following:

  • The latest trends from the 2020 Adobe Healthcare Survey.
  • Insights from leading healthcare organizations on their experiences, challenges, and successes in personalization.
  • The role of Adobe Experience Platform in creating exceptional experiences in healthcare.

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