As the nation’s largest retailer of used cars, CarMax sells over 800,000 every year. The organization recently completed a true omnichannel transformation of its customer purchase experience by leveraging Adobe Experience Manager Forms and Adobe Sign to deliver 100% digital documents to customers. Customers can now complete the end-to-end purchase process on their terms: in advance or at time of delivery, in store or at their house, or any combination that works for them.
In this session, Jason Farneth, product manager at CarMax, discusses key elements of digital contract transformation in the automotive industry:
- Digitizing paper forms and using Experience Manager Forms as a CMS
- Delivering contracts to customers using Adobe Sign
- Storing and sending contracts to third-parties