Digital Customer Experience: The New Approach - S866

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Speakers

  • Uday Kotla

    Uday Kotla

    Global Business Head, Digital Experience, Infosys

  • Senthil  Velusamy

    Senthil Velusamy

    Sr MTS Domain Architecture, Director, Product & Technology, T-Mobile


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About the session

With the emergence of new business models, delivering hyper-personalized experiences at scale has become a quintessential requirement for today’s market. Companies succeeding in this venture need to have a strong focus on leveraging data to create 360-degree personas & understanding of their customers’ end-to-end journeys. 
 
Today’s technologies offer a plethora of products to collect data on the customer journey to enable personalized experiences. It can be overwhelming and confusing for a company to decide which choices are the right fit for its needs and putting together the right pieces of the puzzle to deliver the right customer experience. 
 
Senthil Kumar Velusamy from T-Mobile answers questions around Digital trends, the challenges the Industry is facing and the technology choices organizations like T Mobile are making to reimagine customer experience.

In this session, discover how to deliver “BUD” experiences:

  • Boundless for all customers
  • Ubiquitous on all delivery channels
  • Delightful, engaging, and meaningful

Track: Analytics, Insights, and Activation, Personalization, Adobe Experience Platform

Industry Focus: Commerce, Consumer Goods, High Tech, Manufacturing, Media & Entertainment, Telecommunications, Travel & Hospitality

Technical Level: General Audience

Presentation Style: Thought Leadership

Session Type: Session

Audience Type: Developer, Digital Marketer, IT Architect, IT Executive, Data Scientist, Operations/COO

Business Type: B2C

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Customer Success Presented by Infosys x Blue Acorn iCi

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