As COVID-19 became a global concern last year, it quickly became clear that life and business were about to undergo major shifts. Companies large and small have had to adapt to a digital economy – and there’s no going back. Vivek Gurumurthy, Verizon Consumer Group SVP and CIO, sits down for a fireside chat with Michael Krigsman, industry analyst and host of CXOTalk.
Join this discussion on:
- Why CIOs are increasingly on the hook for customer experience innovation
- How to build the systems to support it
- Why companies need to move away from the digital age and into the age of algorithms