Timo Kohlberg is a digital marketing and cross-channel campaign management expert, focusing on creation of superior customer experiences. At Adobe, he is leading the Product Marketing in EMEA for the Customer Journey Management portfolio (Adobe Campaign, Marketo Engage and Adobe Experience Platform) managing go-to-market strategy, communication, and business development. Timo is a renowned speaker at leading digital marketing events and congresses, and a thought leader on artificial intelligence, content velocity, customer journey management and mobile marketing strategies in B2B as well as B2C. Timo Kohlberg has more than 12 years of experience in the software industry, working for mid-size and enterprise companies including Infor, where he was responsible for Product Marketing and Demand Generation, covering key regions in EMEA. He holds a degree in Business Administration with emphasis on Marketing from Northumbria University in Newcastle and Munich University of Applied Sciences.

Saul is the Head of CRM at Dixons Carphone, the UK's leading technology omnichannel retailer. He has a strong background as a senior commercial marketer with over 15 years of international experience across private aviation, luxury hotels, airlines and retail. A truly data-driven innovator in customer experience with an extensive background in multi-million pound digital transformations throughout Product Development, Analytics, Customer Relationship Management and Loyalty. He led Virgin Holidays on a revolutionary journey towards a customer centric growth strategy, including digital product adoption, customer experience redesign, business process change and overhaul of the entire communications strategy. Saul was part of the Virgin management team that increased profits four-fold, all whilst hitting record numbers of NPS and increasing customer experience scores by 25%. Saul is now part of Dixons Carphone management team and has driven large scale overhaul of its CRM programme from a marketing function into an omnichannel experience function. This has led to a threefold increase of CRM revenue whilst an improved focus on the customer, adopting ground breaking AI technologies, activating the company's vast datasets, which has supported the company's online growth of 121%.