Making the Digital World More Human - S835

Closed captions in English, French, and German can be accessed in the video player.

Share this page



Join digital experience leaders for an insightful discussion on the new laws of customer success like empathy, emotional intelligence and digital trust. Learn how to be proactive and predictive, not reactive and ineffective. Master the art of digital humanism, where technology augments the human element instead of replacing it. Learn why 80% of customers say that the experience a company provides is as important as its products and services.

In this session:

  • Hear how companies meld offline and online worlds to make life more efficient, connected, and human
  • Take away actionable insights and strategies for customer success and growth
  • Learn what it will take to keep customers happy while driving business growth

Track: Digital Commerce, Analytics for Customer Journeys, Personalization at Scale

Session Type: Session

Technical Level: Beginner, Intermediate

Presentation Style: Case/Use Study, Tips & Tricks, Thought Leadership

Audience Type: Business Analyst, Campaign Manager, Creative Leader, Digital Analyst, Digital Marketer, Email Marketer, Marketing Executive, Mobile Marketer, Commerce Executive, Content Marketer, Data Scientist, Optimization Manager, Social Marketer, Web Marketer, Commerce Marketer/Merchandiser, Web Analyst, Web Designer

Industry Focus: Advertising/Publishing, Automotive, Commerce, Consulting/Agency, Consumer Goods, Education, Financial Services & Insurance, Government, Healthcare/Lifesciences, High Tech, Media & Entertainment, Retail, Telecommunications, Travel & Hospitality, Distribution/Wholesale

Business Type: SMB

This content is copyrighted by Adobe Inc. Any recording and posting of this content is strictly prohibited.

By accessing materials linked on this page ("Session Materials"), you agree that 1. Session Materials are Sample Files per our Terms of Use and 2. you will use Session Materials solely as directed by the applicable speaker.

Play button

Presented by ContentSquare

Pizza Hut Expects +$7.8M in Revenue after A/B Testing CTA

By viewing this video, I agree the Adobe family of companies may share my contact information with ContentSquare for marketing purposes. For details see the privacy policy on the ContentSquare sponsor page.

More sessions that may interest you

Success starts with Experience League.

Find documentation, self-guided tutorials, how-to videos, courses for all levels and roles, a community of peers, and expert support when you need it.