Making the Digital World More Human - S835

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SPEAKERS

ABOUT THE SESSION

Join digital experience leaders for an insightful discussion on the new laws of customer success like empathy, emotional intelligence and digital trust. Learn how to be proactive and predictive, not reactive and ineffective. Master the art of digital humanism, where technology augments the human element instead of replacing it. Learn why 80% of customers say that the experience a company provides is as important as its products and services.

In this session:

  • Hear how companies meld offline and online worlds to make life more efficient, connected, and human
  • Take away actionable insights and strategies for customer success and growth
  • Learn what it will take to keep customers happy while driving business growth

Track: Digital Commerce, Analytics for Customer Journeys, Personalization at Scale

Session Type: Session

Technical Level: Beginner, Intermediate

Presentation Style: Case/Use Study, Tips & Tricks, Thought Leadership

Audience Type: Business Analyst, Campaign Manager, Creative Leader, Digital Analyst, Digital Marketer, Email Marketer, Marketing Executive, Mobile Marketer, Commerce Executive, Content Marketer, Data Scientist, Optimization Manager, Social Marketer, Web Marketer, Commerce Marketer/Merchandiser, Web Analyst, Web Designer

Industry Focus: Advertising/Publishing, Automotive, Commerce, Consulting/Agency, Consumer Goods, Education, Financial Services & Insurance, Government, Healthcare/Lifesciences, High Tech, Media & Entertainment, Retail, Telecommunications, Travel & Hospitality, Distribution/Wholesale

Business Type: SMB

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