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Chief Customer Officer, ContentSquare
Sr. Director Customer Sentiment, Dell
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Session Materials
Join digital experience leaders for an insightful discussion on the new laws of customer success like empathy, emotional intelligence and digital trust. Learn how to be proactive and predictive, not reactive and ineffective. Master the art of digital humanism, where technology augments the human element instead of replacing it. Learn why 80% of customers say that the experience a company provides is as important as its products and services.
In this session:
Track: Digital Commerce, Analytics for Customer Journeys, Personalization at Scale
Session Type: Session
Technical Level: Beginner, Intermediate
Presentation Style: Case/Use Study, Tips & Tricks, Thought Leadership
Audience Type: Business Analyst, Campaign Manager, Creative Leader, Digital Analyst, Digital Marketer, Email Marketer, Marketing Executive, Mobile Marketer, Commerce Executive, Content Marketer, Data Scientist, Optimization Manager, Social Marketer, Web Marketer, Commerce Marketer/Merchandiser, Web Analyst, Web Designer
Industry Focus: Advertising/Publishing, Automotive, Commerce, Consulting/Agency, Consumer Goods, Education, Financial Services & Insurance, Government, Healthcare/Lifesciences, High Tech, Media & Entertainment, Retail, Telecommunications, Travel & Hospitality, Distribution/Wholesale
Business Type: SMB
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