Deliver Exceptional Learning Experiences to Boost CX & Sales - S311
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ABOUT THE SESSION
Studies suggest that nearly half of organizations struggle with post-sales customer experience, thereby impacting future growth and sales for their products and services. Marketing, Sales, and CX teams can overcome this challenge by delivering a personalized and highly engaging learning experience, resulting in higher customer satisfaction, retention, and growth. Organizations can also leverage learning to improve sales performance of their direct and partner channel networks.
Learn how Sales, Marketing, and Customer Success teams can use the Learning Platform to:
- Gain the trust of customers and earn their loyalty
- Nurture high-performing sales and partner teams that beat sales quotas every time
- Build a self-service model for customers to get instant resolution to their queries, thereby reducing your customer support costs and onboarding time
Track: Content Management for Personalized Experiences
Session Type: Session
Technical Level: General Audience
Presentation Style: Tips & Tricks
Audience Type: Digital Marketer, IT Architect, IT Executive, Content Marketer, Product Manager, Project Manager
Business Type: B2B, B2C
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Presented by Publicis Sapient
How Wealth Management Organizations Deliver Personalized Offerings
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