Deliver Exceptional Learning Experiences to Boost CX & Sales - S311

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SPEAKERS

ABOUT THE SESSION

Studies suggest that nearly half of organizations struggle with post-sales customer experience, thereby impacting future growth and sales for their products and services. Marketing, Sales, and CX teams can overcome this challenge by delivering a personalized and highly engaging learning experience, resulting in higher customer satisfaction, retention, and growth. Organizations can also leverage learning to improve sales performance of their direct and partner channel networks.
Learn how Sales, Marketing, and Customer Success teams can use the Learning Platform to:

  • Gain the trust of customers and earn their loyalty
  • Nurture high-performing sales and partner teams that beat sales quotas every time
  • Build a self-service model for customers to get instant resolution to their queries, thereby reducing your customer support costs and onboarding time

Track: Content Management for Personalized Experiences

Session Type: Session

Technical Level: General Audience

Presentation Style: Tips & Tricks

Audience Type: Digital Marketer, IT Architect, IT Executive, Content Marketer, Product Manager, Project Manager

Business Type: B2B, B2C

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Presented by Publicis Sapient

How Wealth Management Organizations Deliver Personalized Offerings

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